• How do you deal effectively with nay-sayers? The executive branch manager of a large bank in California raised this question. One branch manager, who manages an office of 40 people, was unable to deal effectively with a couple of nay-sayers in her office. The executive branch manager told me: “Basically, whenever someone challenges her, she […]

    While leaders have to wrestle with a range of conflicts over the courses of their careers, four of them are such deeply entrenched traps that I refer to them as the “four paradoxes of leadership.” Understanding these traps will make it easier for you to avoid them during your leadership journey. The Ambition Paradox: It’s […]

    Communicating a consistent message can be tricky, even for the most seasoned leaders. Senior leaders and managers from the same company may communicate dramatically different messages, especially in circumstances where they’re under pressure. Given the rise of a multiplicity of communication channels, the need to have everyone on the same page has never been greater. […]

    Recent articles focusing on the “unboss” approach have caught the attention of cutting-edge companies like Zappos. But can the “unboss” movement deliver on its promise of creating high-performing organizations? First, let’s define what we’re talking about. An “unboss” is the antithesis of a traditional manager. The unboss views himself as part of the organization rather […]

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