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  • Communicating a consistent message can be tricky, even for the most seasoned leaders. Senior leaders and managers from the same company may communicate dramatically different messages, especially in circumstances where they’re under pressure. Given the rise of a multiplicity of communication channels, the need to have everyone on the same page has never been greater. […]

    Recent articles focusing on the “unboss” approach have caught the attention of cutting-edge companies like Zappos. But can the “unboss” movement deliver on its promise of creating high-performing organizations? First, let’s define what we’re talking about. An “unboss” is the antithesis of a traditional manager. The unboss views himself as part of the organization rather […]

    A consensus decision occurs when a group comes together and makes a decision that everyone agrees on. Consensus is often used to forge a sense of unanimity and goodwill. As a result, we often see teams and groups – even entire organizations – operating on the basis of consensus. But despite its advantages, consensus has […]

    Zappos has been in the news recently because of its decision to give bonuses to employees who elect to leave the online retailer. Their rationale?  They only want people who are fully on board with their new employee-driven approach to management. Everyone else is free to go –in fact, they encourage it. Regardless of what you […]

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