• Zappos has been in the news recently because of its decision to give bonuses to employees who elect to leave the online retailer. Their rationale?  They only want people who are fully on board with their new employee-driven approach to management. Everyone else is free to go –in fact, they encourage it. Regardless of what you […]

    Building or reinforcing a great culture can require a lot of work. But investing in your company’s culture will have a major impact on performance. What do we mean by culture? Culture is a set of ingrained behaviors or norms that employees display instinctively. It’s the extraordinary customer service you receive. It’s the focus on […]

    Leaders constantly juggle keeping different constituencies happy: customers, shareholders, employees, managers, labor leaders, Board members, regulators and public officials, to name a few. It’s understandable that executives occasionally lose focus while they’re trying to juggle the needs of all these groups. However, building a customer-centric organization can improve nearly every aspect of a company’s performance […]

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